Privacy Policy

Last Updated: 2025-01-17

Your privacy is important to us. At Stellar App LLC ("Stellar," "we," "our," or "us"), we are committed to respecting your privacy and protecting any information we may collect from you across our website, https://gostellar.app, and other sites we own and operate.

1. Information Collection and Use

We only collect personal information when it is necessary to provide our services to you. We collect data lawfully and transparently, with your knowledge and consent, and inform you about the purpose of data collection and its use.

What We Collect

• Name, email address, and contact details when you sign up for our services.
• Usage data, including interactions with our platform for analytics and service improvement.
• Payment details when you subscribe to premium services (processed securely by third-party payment providers).
• Logs and metadata for security, debugging, and fraud prevention purposes.

2. Data Storage and Transfer

Stellar takes data privacy and security very seriously. To provide our services, we store and process your data on secure servers hosted by Amazon Web Services (AWS), located in the United States. AWS is ISO 27001, SOC 2, and GDPR compliant, ensuring that your data is handled with the highest security standards.

By using our services, you consent to the storage and processing of your data in the United States. However, we implement appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

• Account Information: Retained while your account remains active or as required by law.
• Experiment Data: Stored for up to 24 months after test completion unless otherwise requested.
• Anonymized Data: May be retained indefinitely for research, analytics, or service improvements.

Once data retention periods expire, or upon your request, we securely delete or anonymize the data.

4. Data Protection and Security Measures

We implement industry-leading security controls to protect your information from unauthorized access, loss, theft, disclosure, or modification. These measures include:

• Data Encryption:
  • TLS 1.2+
  • At rest: Encrypted using AES-256
• Access Controls:
  • Multi-Factor Authentication (MFA) for internal systems
  • Role-based access controls (RBAC)
• Security Monitoring:
  • 24/7 Intrusion Detection and anomaly detection
  • Audit logs and real-time monitoring for unauthorized activity
• Regular Security Audits:
  • Vulnerability assessments and penetration testing

5. Disclosure of Personal Information

We do not sell or share your personal data with third parties, except in the following situations:

• When required by law enforcement, legal requests, or regulatory obligations.
• To prevent fraud or security threats, ensuring the integrity of our platform.
• When engaging trusted third-party service providers for payment processing, analytics, or support, under strict data protection agreements.

6. Third-Party Links

Our website may contain links to external sites that we do not operate. Please be aware that we do not control the privacy policies of these third-party websites and are not responsible for their data handling practices.

7. Your Rights and Choices

You have certain rights regarding your personal data, including:

• Access – Request a copy of your data.
• Correction – Request correction of inaccurate data.
• Deletion – Request deletion of your data, subject to legal obligations.
• Opt-out – Manage communication preferences and opt-out of marketing emails.

For data requests, email us at hello@gostellar.app. We will respond within 30 days.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, compliance requirements, or security improvements. We will notify users of significant updates via email or platform notices.

Your continued use of Stellar after any changes indicates your acceptance of the updated policy.

9. Contact Information

For any privacy-related questions or concerns, please contact:

📧 Email: hello@gostellar.app
🏢 Company Name: Stellar App LLC
📍 Location:30 N Gould St Ste R Sheridan, WY 82801

This policy is effective as of 2024-06-04.